Privacy Policy

We collect personal information that you voluntarily provide when you contact us, submit an enquiry or book a consultation.This information may include:Full nameEmail addressTelephone numberDate of birth (where relevant)Medical information voluntarily providedAppointment preferencesAny information included within your enquiry We also collect limited technical information automatically when you visit our website, including your IP address, browser type, device information and pages visited.

Your information is used only for legitimate business and healthcare purposes.This may include:Responding to your enquiriesArranging consultationsProviding consultant-led medical adviceManaging appointmentsImproving our website and servicesComplying with legal and regulatory obligationsProtecting the security of our websiteWe will never sell your personal information to third parties.

We process your personal information in accordance with the UK General Data Protection Regulation (UK GDPR).Depending on the circumstances, we rely on one or more of the following lawful bases:Your consentPerformance of a contractLegitimate interestsCompliance with legal obligationsProvision of healthcare servicesWhere processing is based on consent, you may withdraw your consent at any time.

Where you choose to provide medical information, this is treated as Special Category Personal Data under UK GDPR.We process medical information only where necessary to:Assess your suitability for treatmentProvide safe consultant-led adviceRespond appropriately to your enquiryMeet professional and legal obligationsAll medical information is handled confidentially and stored securely.

When you book a consultation through our website or by contacting us directly, we collect the information required to arrange and manage your appointment.This may include:Contact detailsPreferred appointment timesRelevant medical informationCommunication preferencesWhere online booking is available, appointment confirmations and reminders may be sent via email or telephone.

Your personal information is never sold or shared for marketing purposes.Where necessary, information may be shared with trusted third parties, including:Private hospitals and clinicsHealthcare professionals involved in your careSecure appointment booking providersIT service providersProfessional advisersRegulatory authorities where required by lawAll third parties are required to protect your information appropriately.

Protecting your information is a priority.We implement appropriate technical and organisational safeguards including:Secure encrypted connections (SSL)Password-protected systemsRestricted access to confidential informationSecure cloud-based storageRegular security updatesOngoing monitoring of our systemsWhile no online service can guarantee absolute security, we take reasonable steps to safeguard your information.

We retain personal information only for as long as necessary to:Provide our servicesComply with legal obligationsMaintain appropriate healthcare recordsResolve disputes where requiredWhen information is no longer required, it is securely deleted or anonymised.

Under UK GDPR, you have the right to:Access your personal informationRequest correction of inaccurate informationRequest deletion of your informationRestrict processingObject to processingWithdraw consentRequest a copy of your personal dataLodge a complaint with the Information Commissioner's Office (ICO)If you wish to exercise any of these rights, please contact us using the details below.

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.Full details regarding the cookies we use, how they work and how you can manage your preferences can be found within our separate Cookie Policy.

We will only send marketing communications where you have requested them or where permitted by law.You may unsubscribe from marketing emails at any time by following the unsubscribe link or by contacting us directly.We will never send unsolicited marketing communications.

Our website may contain links to external websites for your convenience.Please note that we are not responsible for the privacy practices, content or security of third-party websites. We encourage you to review their privacy policies before providing any personal information.

Our website and services are intended for individuals aged 18 years and over unless otherwise appropriate.We do not knowingly collect personal information from children without the appropriate consent of a parent or legal guardian.If we become aware that such information has been collected unintentionally, we will take appropriate steps to delete it.

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our services.The latest version will always be published on this page together with the date it was last updated.We encourage visitors to review this policy periodically.